Frequently Asked Questions.
Quick answers for Government & Public Offices, response times, restricted areas, green products, and custom scopes.
How fast do you respond to urgent issues?
Urgent requests are handled in ≤ 90 minutes within agreed service windows, with logged access and supervisor sign-off.
Can you work in restricted or escorted areas?
Yes. We follow zone SOPs, enforce the two-person rule where required, coordinate escorts, and maintain key/FOB custody logs.
Do you use approved green products?
Many of our products are on the NYS OGS Approved Green Cleaning Products List. We also support Ultra Chem’s school program and PVC-free Milliken systems.
Can services be customized per building?
Absolutely. We tailor routine, specialized, and project services to each facility’s schedule, access profile, and budget.